Help zone

1. All returns/exchanges must have an MRA # before being sent back. You must email us to obtain this number. Any returns sent back with out this number willl be refused and possibly lost at your expense. We cannot accept responsibility for lost returns with out MRA #. Do not , decide to ship back and item with out requesting a return. You will not refunded and your item may be lost.

2. On the back of your packing slip (this came with your package) are the return instructions, when you submit a return request you will receive the MRA number via email within 2-6 days of receiving this procedure.

3. This MRA Number must be put on the back of your packing slip on the MRA# section. If you do not have this section on your packing slip write this number legibly in the customer comments section.

4. You must return your item with this packing slip to the address provided to you upon notification that you would like to make a return

5. Return your package to our returns department via any package carrier you wish. Tracking is suggested and encouraged. Signature confirmation is prohibited and your package will be denied. DO NOT REQUIRE SIGNATURE CONFIRMATION TRACKING.

6. Return shipping charges are your responsibility and cannot be reimbursed / unless item was defective or shipped in our error

7. Returned items take 1 month (30 days) from date of our receipt of your return to be processed and credits/refunds issued.

8. All returns are subject to 25% restocking fees this is to cover credit card processing fees. S&H fees either charged or incurred by us to ship(which ever is greater)are always non-refundable,No exceptions. Allthough we may not charge a shipping fees in the event of a return or exchange we will withold the amount it actually cost us to ship to you. All Refunds, credits and exchanges take 30 days for credits or replacements to be issued/shipped/dispersed.

9. Exchanges due to our error will be shipped to you at our expense immediately, price difference must be taken care of by customer. Exchanges due to customer error will be shipped at customer's expense 30 days from the receipt of incorrect item being returned. Price differences must be paid for by customer.

10. If you are making an EXCHANGE please EMAIL us the part number you would like to exchange for. We will reply with the difference due to make an exchange

11. Of course if your item arrived damaged or the incorrect item was shipped there wil be no fees to send you the correct replacement item we will even send you a free postage paid shipping label.